Varlont Frequently Asked Questions
If you have any questions, feel free to contact us at:
support@varlont.com
1. What products does Varlont offer?
Varlont specializes in premium lighting and home décor designed to elevate modern interiors. Our collections focus on craftsmanship, unique design, and long-lasting quality for both residential and commercial spaces.
2. Where do you ship?
We currently ship within the United States only.
We are working on expanding to international markets in the future.
3. How long does shipping take?
1. Processing Time
All orders require 7–15 business days for processing before dispatch.
2. Shipping Time
We currently ship within the USA only.
- Express Delivery: Estimated delivery time is 9–12 business days
- （Default Shipping）Fast Sea Freight (Door-to-Door): Estimated delivery time is 14–30 business days
- Customized Orders (Sea Freight Door-to-Door): Estimated delivery time is 40–45 business days
Please note that actual delivery times may vary due to customs clearance, carrier delays, holidays, or other external factors.
4. Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders.
5. Can I track my order?
Yes. Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor delivery in real time.
6. Do you accept returns?
Yes. We offer a 30-day return policy for eligible items. Products must be unused and in their original condition and packaging.
7. What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Include photos of the issue and your order number, and we will arrange a replacement or refund.
8. Can I cancel or change my order?
If your order has not yet been processed, we can help modify or cancel it.
Please contact us as soon as possible at support@varlont.com.
9. Do you offer bulk or trade discounts?
Yes. We offer project-based pricing and trade support for designers, contractors, and businesses.
Please visit our Trade Program page or contact us for details.
10. Are your products suitable for professional projects?
Absolutely. Varlont products are designed for both residential and commercial applications, including hospitality, retail, and large-scale interior projects.
11. How can I contact customer support?
You can reach us at:
support@varlont.com
Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)
12. How do I stay updated on new arrivals and offers?
Subscribe to our newsletter to receive updates on new collections, exclusive offers, and seasonal promotions.