Frequently Asked Questions (FAQ)
If you have any questions, feel free to contact us at support@varlont.com
1. What products does Varlont offer?
Varlont specializes in high-end lighting and home décor designed to elevate modern interior spaces.
Our collections focus on craftsmanship, unique design, and long-lasting quality, suitable for both residential and commercial environments.
2. Where do you ship?
We currently ship within the United States only.
We plan to expand to international markets in the future.
3. How long does shipping take?
The total delivery time is:
Total Delivery Time = Processing Time + Shipping Time
Processing Time
- Order Processing (Handling): Standard orders are verified, packed, and dispatched within 3–5 business days (Order cut-off time is 2:00 PM MST, Monday–Friday).
- Customized or made-to-order items may require additional processing time, which will be clearly noted on the product page
Shipping Time (United States Only)
- Express Shipping: 9–12 business days
Estimated Total Delivery Time
- 12–17 business days
4. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.
5. Will I need to pay customs duties or import fees?
No. All orders are shipped within the United States, and customers will not be charged additional customs duties or import fees.
6. Can I track my order?
Yes. Once your order has shipped, you will receive a confirmation email with a tracking number so you can track your package in real time.
7. Do you accept returns?
Yes, we offer a 30-day return policy for eligible items.（Excluding custom-made items）
To qualify:
- Items must be unused, uninstalled, and in original packaging
Please note:
- For non-quality-related returns, customers are responsible for return shipping costs
- No restocking fee will be charged
8. What if my item arrives damaged or defective?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
- Photos of the issue
- Your order number
After verification, we will arrange a replacement or full refund.
9. Can I cancel or modify my order?
- Orders may usually be canceled or modified within 24 hours of placement
- Once an order has entered processing, production, or shipment, changes may no longer be possible
- Eligible returns may still be requested after delivery
10. Do you offer trade or bulk discounts?
Yes. We provide project-based pricing and trade support for:
- Designers
- Contractors
- Businesses
Please visit our Trade Program page or contact us for more details.
11. Are your products suitable for professional projects?
Absolutely. Varlont products are suitable for both residential and commercial applications, including:
- Hotels
- Retail spaces
- Restaurants
- Large-scale interior projects
12. What happens if there is a shipping delay?
Delivery times are estimates and may occasionally be affected by:
- Weather conditions
- Carrier delays
- Holidays or peak seasons
If your order appears significantly delayed, please contact us at support@varlont.com for assistance.
13. What if I entered the wrong shipping address?
Please make sure your shipping address is accurate at checkout.
We are not responsible for delays or losses caused by incorrect or incomplete shipping information.
14. How can I contact customer support?
CASIVRA HOME INC
Email: support@varlont.com
Phone: +1 (404) 259-9379
Corporate Address: 1601 51st Ave, Greeley, CO 80634, United States
Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (MST)