Refund policy
Return & Refund Policy
1. Returns Eligibility
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, items must be:
- Unused, uninstalled, and in original packaging
- In resalable condition
- Free from damage caused after delivery
Non-returnable items:
- Customized or made-to-order products unless damaged, defective, or incorrect upon arrival
- Items not in original condition or showing signs of use
- Items missing original parts or packaging
2. Return Shipping Responsibility
Non-quality related returns (such as change of mind, wrong selection, or no longer needed):
- Customer is responsible for return shipping costs
- No restocking fee will be charged
Quality-related returns (damaged, defective, or incorrect items):
- We will cover return shipping costs or provide a suitable solution
3. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
- Please contact us within 7 days of delivery
- Provide clear photos or videos for verification
Once confirmed, we will offer one of the following:
- Replacement parts
- A replacement item
- A full refund
- Another reasonable resolution based on the issue
4. Return Process
- Contact us at support@varlont.com to request a return
- Receive return authorization and instructions
- Ship the item back with a valid tracking number
⚠️ Returns sent without prior authorization or valid tracking may experience delays or may not be accepted.
5. Refunds
- Refunds are processed within 5–7 business days after the returned item is received and inspected
- Funds will be issued to the original payment method
Please allow additional time for your bank or credit card provider to complete processing.
6. Exchanges
Exchanges are processed as a return + new order.
Customized or made-to-order items are not eligible for exchange unless defective or incorrect upon arrival.
7. Large Fixtures Policy
Due to the size and handling requirements of large lighting fixtures:
- Returns are accepted if items meet the return conditions
- Customers may need to cover higher return shipping costs for non-quality related returns
We recommend inspecting all large fixtures carefully before installation.
8. Order Cancellations
- Orders may be canceled within 24 hours of placement free of charge
After 24 hours:
- If the order has entered processing or production, cancellation may no longer be possible
- Eligible returns may still be requested after delivery
9. Return Address
Please contact us before sending any return so we can provide return authorization and instructions.
Return Center Address:
1601 51st Ave，Greeley，Colorado，80634
United States
10. Contact Information
If you have any questions, please contact us:
Email: support@varlont.com
Phone：+1 (404) 259-9379